folding bikes for going and being human®

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Barcelona Citizen Folding Bike

faqs & policies


 general shipping policy shipping to a different address
 international shipping using the shopping cart
 sales tax payment options
 secure ordering order confirmations
 required assembly upon arrival returns policy
 contact information warranty
 

general shipping policy

We've made our shipping and handling prices and policy as fair as possible, so you benefit from our low prices plus the convenience of delivery to your door.

US Shipping within the Continental United States

Within the continental USA, we ship our folding bikes by FedEx Ground service.

Citizen Bike shipping rates for FedEx Ground

Folding bikes $29 / Tokyo, Miami, Gotham1/Gotham2
$39 / Barcelona, Alhambra
Accessories Varies based on size and weight


Depending on originating and desination locations, shipping will require between 2-8 days. If you ordered two or more items, you may receive them in multiple boxes on different days. We do not charge you extra shipping for split shipments.

US Shipping to Alaska and Hawaii

We ship all items to all states, including Alaska and Hawaii. Shipments to Alaska and Hawaii require additional surcharges. Also, we ship our folding bikes and accessories by USPS Priority Mail service to Alaska and Hawaii. Please add items to the shopping cart to find out the most accurate shipping rates.

US Shipping to Canada

We ship to Canada by FedEx International Economy service. Generally, this service takes between 5-8 days for delivery. The shipping fees do not include any duty, import tariff fees or sales taxes. These fees are the responsibility of the recipient and must be paid directly to the courier upon delivery.

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shipping to a different address

During Checkout, you can specify a different shipping address than your billing address.

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international shipping

We ship within the United States and Canada. At this time, we do not ship to additional international destinations.

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using the shopping cart

When you see an item you'd like to purchase, simply click Add to Cart next to the item. That puts the item in your shopping cart and takes you to the Shopping Cart page, where you'll be able to view the items you've added to your cart. You can also change the quantity of each item you've selected or remove items, if you want. From your cart, you can either check out or continue to shop. You can return to the shopping cart by any time by clicking Your Cart on the page header.

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sales tax

Sales tax is only applied to orders that are shipped to the State of Florida. Florida state sales tax is 6% (plus additional county surcharges where applicable). Shipping and handling charges are taxable in the State of Florida.

Orders placed in Florida are not subject to sales tax if the order is shipped outside of Florida.

The sales tax rate is subject to change at any time.

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payment options

We accept the following major credit cards issued by U.S. or Canadian banks: Visa, MasterCard, American Express and Discover.

We're sorry, but at this time we do not accept cash, checks, money orders or credit cards issued by foreign (non-U.S. or Canadian) banks.

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secure ordering

HACKER SAFE certified sites prevent over 99.9% of hacker crime.We use SSL to encrypt our web pages. SSL is the leading standard for encrypting and transmitting sensitive data over the web. When you see "https" rather than "http" in your browser's address window, you are exchanging encrypted data with our server. This will prevent outsiders from obtaining any credit card information or personal data as it is sent to our servers. This web site is secured using a GeoTrust Certificate.

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order confirmations

Shortly after completion of placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order has shipped. Please save these email invoices for your records.

If you do not receive an email confirmation within 48hrs of placing your order, please contact us at sales@citizenbike.com.

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required assembly upon arrival

Although packed for shipment, your Citizen Bike will arrive approximately 95% assembled. All you have to do is unpack, unfold, and if your model requires, attach your seat and pedals. Click here for more information.

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returns policy

Returns require a return authorization number for processing. A return authorization number can be obtained by emailing us at returns@citizenbike.com. This return authorization number must be clearly marked on the outside of the package upon return. In order to offer our customers the lowest prices possible, we must have certain limits on our return policy in regards to shipping fees. Therefore, all shipping charges, outbound and return, are non-refundable. For items purchased with free-shipping, the current cost of shipping, of similar items without free-shipping, is non-refundable. Returns can only be accepted within 30 days from the purchase date. For backorder items, returns are accepted within 30 days from the shipped date. There are no restocking fees for returned items.

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contact information

If you have any questions, please feel free to contact us at customerservice@citizenbike.com.

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warranty

Citizen Bike warrants the frame and fork of each new Citizen Bike brand bicycle to be free from defects in material and workmanship for a period of one (1) year from the date of purchase for the original purchaser only. All other original components and all Citizen Bike brand repair parts, replacement parts and accessories are warranted to be free from defects in material or workmanship for a period of sixty (60) days from the original date of purchase.

Limited Remedy

Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Citizen Bike. You will be responsible for labor costs associated with warranty replacements. IN NO EVENT SHALL CITIZEN BIKE BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, OR PRODUCT LIABILITY, OR ANY OTHER THEORY, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY DAMAGES, PROPERTY DAMAGE, OR ECONOMIC LOSSES.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

EXCLUSIONS

THE ABOVE WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR, AND ALL WARRANTIES ARE VOID IF THE BICYCLE IS USED FOR OTHER THAN NORMAL ACTIVITIES. INCLUDING, BUT NOT LIMITED TO THE FAILURE TO FOLLOW THE OWNER’S MANUAL USING THE BICYCLE FOR COMMERCIAL ACTIVITIES OR IN COMPETITIVE EVENTS, INCLUDING BUT NOT LIMITED TO BICYCLE RACING, BICYCLE MOTORCROSS RACING, STUNT RIDING, RAMP JUMPING OR SIMILAR ACTIVITIES, AND TRAINING FOR SUCH ACTIVITIES OR EVENTS. CITIZEN BIKE MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THAT OF THE EXPRESS WARRANTIES STATED ABOVE.


Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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